The Product Enablement Hub is an internal tool in order to limit the risk of bringing new products to the US and Global markets. The web app devised of Angular and QuickSuite frameworks serves as a cross functional workbench designed to provide real-time product statuses, a repeatable review framework powered by a workflow engine, and a task management system. I lead the projects User Experience initiatives as a part of the core product management team.
As this was an internal facing application, It was important to note comparisons amongst other applications rather than competitive ones. The application functionality was to act much like a project management system like ADO Azure with backlog items, active items, and on hold items. Items that would be assigned to individuals and groups, items that were then to be prioritized and sized, and items that were then turned into tasks. Tagging systems and commenting functionality also embodied some of the requirements of the application. It was important to see the connections, and to use the analysis to understand some of the positive traits that others were implementing into their systems in order to better assess how to tackle ours.
We surveyed a handful of users to understand what types of devices they were using to handle their efforts and tasks.
70% of users handle their work on laptops or desktops
30% of users handle their work on tablet devices
0% Full Time Mobile – Those using mobile would do so only when they absolutely needed to.
We were designing for a fully accessible application, 300% zoom and mobile have very similar features, and so designing for a mobile friendly application killed two birds with one stone, with few adjustments needed – font sizing and button sizes.
Because we were creating a system that would automatically create project types based on specific product specifications and use cases, there was a lengthy intake process that required a series of questions that would make up the data that would be imported into product profiles.
Planning was an important part to design into the system for our power users. Since this was an area that one of the user personas would use frequently, we planned out a process for them to be able to prioritize, capacity plan, and backlog products that were needing working on.
Task Execution and Summary
Each product that would go through this process would have supporting documentation that would need to be easily referenced, so the creation of summary screens was important to be able to view everything in one place. From here, users were able to manage their task executions as well.