The Express Apps
Checklist is a platform aimed to support all operational check-list tasks across The Walt Disney Company. Operation leaders have the ability now to configure questions with justifications and cast will be able to complete their daily checklist tasks through a digital platform. Modifying this process will save over 10 million sheets of paper per year.
Knowledge Base is as a database of articles with informational content created by company-wide operational leads to digitally relay messages to their unique audiences. Operational leads within Disney could create a knowledge base and store important documents and messages to be communicated to the Cast.
With Survey Portal, Disney Cast have the ability to fill out surveys and giveaways digitally through the application.
Request Portal is a digital location for Disney Cast to make requests that may be additional from schedules.
Since the users of the express checklist were those who handled operations( attractions, hotels, restaurants etc) I was able to set up field studies to interview the users and see how they conducted their roles. I went to Disney’s contemporary resort at 7am to shadow the pool manager and gain insight into his current process, learning to understand what digital transforms could mean for his team.
I learned that cast currently conduct daily openings, check ins, and check outs, and closings, and that the whole process was done on paper. This was one small area within the larger ecosystem of Disney that utilized paper for their process. Their current checklist was 5 pages long, and each cast member handling this one role did this a minimum of 3 times a day… that accounted for over 20,000 reams of paper a day.